Smith-Cooperstown Again Wins Ford President’s Award

COOPERSTOWN – Smith-Cooperstown, Inc. is again among Ford and Lincoln dealerships to be recognized with the President’s Award by Ford Motor Company. The award honors dealerships that have excelled in automotive retailing in 2014, by providing exceptional customer service and satisfaction.

“Earning this award is a reflection of our entire staff’s commitment to delivering the best customer experience possible” says Smith-Cooperstown, Inc. owner Edward C. Smith.  “I couldn’t be more proud to receive this recognition, especially since it comes from the people we value most – our customers. They’re the reason we were able to achieve this award.”

The President’s Award was established in 1998. Dealers become eligible through survey responses from customers related to their sales and service satisfaction.

Smith-Cooperstown, Inc. has earned the President’s Award 12 times, in addition to other awards for service excellence they have earned, such as the Distinguished Achievement Award, and North American Customer Excellence Award.

“In order to achieve the President’s Award, dealers must exceed customer expectations every day in every department.  The pursuit of excellence is not for the faint of heart – it requires passion, tenacity and, of course, hard work.  This prestigious award salutes those top-performing Ford and Lincoln dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction – in both sales and service – in automotive retailing,” said Jim Splendore, Ford Regional Sales Manager.